1. How do I make a refund request for Secure Payment orders?

    You can open a dispute after shipment and before you confirm delivery of your order. You should open a dispute if:
    ·The goods are not received before the deadline;
    ·The goods are not received in satisfactory condition

    Please follow the steps below to open a dispute:

    1. Sign in to My Alibaba
    2. Click All Orders under Order Management
    3. Find the order and click Cancel Order Request
    4.   Fill in the dispute form and click Submit